CUSTOMER REVIEWSSee what our customers have to say about our cleaning services.
“Office staff was friendly when I contacted North American ChemDry to schedule my carpet cleaning appointment. The young lady that answered the phone was able to get an appointment scheduled for me within a weeks time even tho’ their calendar was jam packed. Bradley arrived shortly after my scheduled 1pm appointment, but, he worked quickly to get the measurements and price quote together for me and was getting started by 2pm. Bradley gave me a great rate considering the amount of work that needed to be done to our carpets and he did an amazing job restoring and bring the carpeting back to life. I’ve been admiring my carpets throughout the house for a week now. Highly recommend their services.”
“I want to thank your organization for the Customer Service they provided. The contact handling my request and the service man that came to the house was so professional and kind. Since they were cleaning up water damage at my elderly mom’s home they were very kind to her and that was all that mattered.
“I just wanted to say what a wonderful company this is. They do such a great job, so timely, and lovely customer service. Great offers are sent in the mail, Mike the owner is a sweetheart, and they even follow up after service to see how you like your carpets. Can’t beat that!”
“Mike with North American Chem Dry is a class act. B/f and I just moved into a townhome w/ wall-to-wall off-white carpet throughout that needed a cleaning badly. Did my research and decided on NACD based on their cleaning process and reviews of their customer service.
For the price, we were disappointed with the results b/c our HEPA vacuum cleaner w/ the see-through container picked up a LOT of dirt after the cleaning. About a week later, on the night we discussed calling them to schedule a re-clean, Mike called to check if we were satisfied with the cleaning!
In less than no time, Mike promised that he would personally return to re-clean the carpet for us at no charge! And he did a fantastic job.
NACD is first rate and highly recommended. Don’t hesitate to try them out.”
“I have been using North American Chem-Dry for many years for both office and home cleaning and have been very happy with their professionalism, flexibility and the quality of their work.”
“I have been doing business with Mike RIvera & North American Chem-Dry for over 25 years. Every visit has left my carpets perfectly cleaned, and now that there are three cats in the house, it was also necessary to have the upholstery and dining room chair seats cleaned as well. Most of the stains came out, and I was informed in advance that there would be a few stains that wouldn’t come out. Such is life. The young man who did the cleaning was running a bit late, but called to let me know so I wouldn’t worry. Everything looks great, and I do recommend North American Chem-Dry.”
“Great consumer experience! We have three boys who play soccer and run up and down the stairs playing in mud from the yard. So the carpet on our stairs was almost impossibleto keep clean.I was actually thinking of getting rid of it. But Salam came in and made a good as new.
He also did a great job on our rug and high-traffic areas around the house. Scheduling was easy and rates were awesome. Five stars all the way.”
“We had our carpets and a chair cleaned by North American Chem Dry and they did a great job! The woman that took my call was friendly as was the guy that did the work! They accommodated our schedule and the cost was fair. Everything looks and smells great! We will use them again. I would definitely recommend them. Thanks.”
“From start to finish, every aspect of my experience was exemplary.”
“Good work done here”
“Perfect in every way! ChemDry, the best. Didn’t take long to dry and really clean”
“North American Chem Dry is simply the best. The proprietor, Mike, is customer oriented and the end result is always the same. Beautiful, clean carpets and rugs at a fantastic price. I can’t say enough about North American Chem Dry…”
“Bradley from Chem-Dry did an excellent job cleaning the common areas of our 12-unit condo in San Francisco. We had a misunderstanding about the cost but Bradley handled the situation very professionally and it was resolved to everyone’s satisfaction. The cleaning was great.”
“They returmed to try again to remove a difficult spot. That is what I consider a company that really consider cares.”
“Excellent job and very considerate and close attention to detail.”
“They spent a lot of time working on my messed up couch and it looks a whole lot better now. I was impressed.”
“Great service. Did a fabulous job.”
“Great service. Worked quickly and efficiently. Very happy with the results.”
“Bradley was great! My sofa set looks amazing. Thank you for doing such a thorough cleaning.”
“We recently had our area rugs and dining room chairs cleaned by Bradley from Chem Dry. He did a great job and was very Knowledgeable, respectful and timely. Would definitely recommend and use Chem Dry again.”
“North American ChemDry did an excellent job. Leaning dog urine off our rugs. We live in a 3 story house and they cleaned carpets on 2 floors. Professional and good customer service. We have been customers for about 10 years!”
“Brad and Jeff were great! On time, friendly, professional, and did a beautiful job. See you next year😃”
“Wow!!! What a great experience!! Great appointment timeline! Called and they were here in a few days! The specialists that came to our home were the best we’ve ever had. The carpet came out great! Our 30 year old dining chairs with white upholstery, came out much better than could have been hoped for! Highly recommend these folks, super great!!”
“I’ve been a customer for many years and keep coming back. That pretty much says it.”
“From start to finish, every aspect of my experience was exemplary.”
“North American Chem-Dry came to my condo today to clean my carpets, rugs, and a pretty old but functional recliner chair. Bradley did an awesome job and I am so pleased with the results. Their prices are competitive (I had called around first) and they even have coupons on their website. All my pet stains are completely gone. I was also amazed how the recliner turned out because its stains were pretty old and now they are gone. Bradley was totally upfront about how old stains on upholstery or carpet may not come out easily and I appreciated his honesty. But in fact he was able to remove them.”
“There was excellent! Totally reliable and professional. We’ve used them often for years!”
“The Chem Dry system leaves the carpet nice and dry compared to steam and or regular water cleaning. Mike is always accommodating and techs do a really good job and very conscientious. I have been using them for last 6+years. Always on time and professional.”
“They are very thorough. Did a great job.”
“Chem-Dry did a wonderful job on my carpet. Will be using them again.”
“Brad and Jeff did a wonderful job cleaning my carpets. They were very efficient, courteous and professional and my rugs look beautiful! Thank you!”
“Mike and his team are top notch professionals. They get the job done in a short period of time and the carpets look great!”
“Great job 👏! On-time and did what they came to do!”
“The carpets look very nice and are clean. Mike Rivera, the owner of the franchise was great to work with and very professional. I will call them for our next cleaning.”
“Wow fantastic service. Bradley and Angel were friendly, courteous, so knowledgeable and thorough. My carpet is gleaming.”
“We had very good service. On time and did a great.Was very careful with my hard wood floors.”
“Bradley did a terrific job with re-setting up my newly cleaned area rug, getting all the furniture back in place, testing the rugs position, etc. And he also did a fabulous, quick job cleaning a small wall-to-wall carpet, leaving it looking (and smelling) pristine. All was thoroughly cleaned up. Best of all, he did it all with a smile on his face (under his COVID mask, worn the entire visit while I wore mine for safety too).”
“Okay, I have to give a FIVE STAR rating to North American Chem-Dry, (866) 869-5970. Miguel is the owner. Bryan took his time to thoroughly clean a four unit apartment building with dirty high traffic hallways and stairs AND then came to my house to clean stairs and three wall to wall carpets in the bedrooms. I spilled a half a cup of black coffee on an off white berber carpet and OMG, Bryan the technician was able to take it out. Thank you North American Chem-Dry for not using toxic chemicals around our dogs.”
“Called these guys this week for some spring cleaning. Two area rugs, a runner, a carpeted staircase and 2 sofas all desperately needed to be cleaned. I had phoned some other places and they insisted they would need to come collect the carpets and bring them back in 3-5 business days (liability of steam cleaning area rugs against hard wood floors) –this didn’t fly with me. Enter NA Chem Dry–not steam cleaners. Ken was simply amazing. He showed up ready to go, listened to our concerns, was extremely informative and did a bang up job. I highly recommend these folks!”
“We had used No. Amer. Chem Dry a few times in the past and absolutely loved them. This time, we had a less than positive experience and that’s a GOOD thing, because it proves that a company is only as good as their customer service when things don’t go smoothly.
We had a technician show up (on time) and do the job. We had a large living room, a hallway & about 18 steps done in anticipation of a party the next day. In the past, the carpet was left a tiny bit damp & was completely dry by the next day.
This time, the carpet was quite damp all over the house & had that ‘weird carpet cleaning odor’. Nothing much we could do- the party went on, but the next morning, the carpet was STILL damp & looked soiled. I called and spoke with Kim at the office & she got on it right away. They sent a different technician the following day and REDID THE ENTIRE CARPET, with of course, no charge to me.
I will definitely call them again, more for the stress-free customer service than anything. They really stepped up & took care of us & the carpet looks great now.”
“I am a very satisfied new customer of North American Chem-Dry service, and in particular one of its employees. Today, employee Ken came to my home to clean the huge upstairs bedroom (it is the size of two bedrooms), the half bath, the stairs and the landing. His demeanor is very professional. Also, he was calm and friendly with my dogs, and thus, they were not a problem. He is a good communicator; he explained the process to me and the pricing structure very clearly. He had a nice sense of humor and a friendly manner. Ken worked quickly and did several processes on the entire area in only 90 minutes. The carpet also dried in no time. Before Ken arrived, the carpet was very dirty and now the carpet looks like it is brand new. The carpet smells great, too. I am a very happy customer! I would not hesitate to recommend the service of North American Chem-Dry. Kudos to Ken!”
“North American Chem-Dry is a very reliable and professional outfit in every way. I have been using their services for years, and have never been disappointed!”
“I am a Property Manager and have used North American Chem-Dry for many years. I can always count on them to successfully clean carpets that other companies could not do. They are professional and dependable, I strongly recommend them.”
“Professional, courteous, reliable! We use them all the time”
“Mike and Jeff were very professional and friendly. They did an outstanding job on my carpets.”
“Very friendly and professional. Our carpets look brand new. Your service representative did a wonderful job.”
“Bradley did an excellent job & initiated moving of some furniture too. Couldn’t ask for better bang for my bucks. Listened & offered even more ideas for best cleaning. Right on time & excellent service.”
“They show up when they say they will and they do a professional job, always careful of our home and it’s furnishings. We love them..”
“Excellent service. Knowledgeable. Carpets looked awesome.”
“If you need to clean your carpets/rugs, use Chem Dry! The cleaning is thorough and the drying time is quick! Chem Dry has cleaned my rugs, furniture and stairwells for the last 4 years. I am so pleased with the results. Brad was friendly, hard working and professional. I have recommended Chem Dry to my friends and they are all pleased, too!”
“So happy to have found Chem-dry, The young man was very professiona,He did a great job, explained everything before he proceeded. And I really appreciated that, And yes I will use them again.”
“The service was impeccable. I am delighting in a place where the furniture looks like new. Had chem-dry again and they were great. Brad was very personable and professional and did a great job. And furniture and rugs were dry within a couple of hours.”
“I am beyond pleased with the recent cleaning of my sheers. and the demeanor of the technician. They are at least 15 years old and I was apprehensive; they surfaced spotlessly clean and intact. I react to most chemical odors. We opened all windows, I left for a short time and had no reaction the day of cleaning, nor the following day with most windows closed.”
“Martin was fantastic! He not only was the first to respond with a quote, he was also super professional and did a great job. We had bought a used sectional with questionable stains and he cleaned everything within less than an hour. It now looks basically new! Definitely recommend and will be sure to use his services again.”
“Easy going staff and clean carpets.”
“On time, great cleaning, professional employees.”
“Jimmy and Raul have cleaned my pet stained, kid destroyed carpets for years and each time I am more amazed with the quality of their work. Truly outstanding.”
“Very professional and efficient! Good people to work with.”
“Brad from Sonoma was great! Very responsive and even arrived early. He was done the cleaning by the time I arrived to the location. Steps were extremely dirty and looked like new when he was done. Great service and highly would recommend.”
“We used North American Chem-Dry several times during out seven year stay in the Presidio. Highly recommended. We’d still be using them, but our new place in Bernal has hardwood floors.”
“I love North American Chem-Dry… I have been using their services for many years – It’s always done fast, right and courteously. Great business.”
“Bradley and Duncan did an excellent job cleaning our carpets. They took care of some difficult gummy stains and the entire office looks really good!”
“Mike and his buddy cleaned our carpets yesterday. They were through and great job!! They are very great guys also!! Love the people and the work done!!”
“My carpets were, not to put to fine a point on it, horrifying to look at. They’re beautiful, and more importantly, CLEAN, today. Bradley was professional, thorough, and friendly. Since his visit yesterday, I’m not cringing at the sight of my carpets.”
“North American Chem-Dry did a wonderful job on my carpets, rugs and upholstery. Their prices were good and they did a fantastic job on my pet stains. My old furniture looks great as they were able to remove a lot of old wine and coffee stains. I was amazed! I highly recommend North American Chem-Dry.”
“Bradley was great, efficient and did a great job.”
“I gulped when I heard the price, but it would have cost many many times that to replace the rugs. The staff is friendly, knowledgeable and go out of their way to accommodate. The guys (Bradley and Angel) who picked up the rugs explained the process clearly. They were also the same guys who delivered them back, which was nice. But here is the best part: the rugs look BRANK NEW. They got out stains that I didn’t even know were there. I feel like I have new rugs. The colors pop! I had forgotten how good they looked when they were new. I can’t say enough good things about this company and this process.”
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*Based on results of studies conducted by independent laboratories of the Chem-Dry HCE (Hot Carbonating Extraction) and P.U.R.T. (Pet Urine Removal Treatment). Allergens tested were dog and cat dander and dust mite matter. Pet odor results based on testing with the most common odor sources found in dog and cat urine. Figures are an average across multiple tests.